Ever wonder how your recently ordered furniture will get to you? Here are some answers to frequently asked questions that we get when it comes to receiving your shipped furniture.
How is my furniture being shipped to me?
LTL delivery is a common way that many furniture suppliers use when shipping furniture to customers. Items are usually put on a wood pallet and secured using plastic straps and/or shrink wrap. LTL delivery is used when items don’t fill the entire truck but are too large or heavy for parcel. With this delivery method, you are paying only for the space that the pieces of furniture take up.
What does LTL stand for?
LTL stands for “less than truckload”.
What determines how much delivery will cost?
To calculate LTL delivery costs, items are put into classes designated by the National Motor Freight Traffic Association (NMFTA). There are 18 classes total. To place an item’s class depends the shipment’s density, stowability, handling, and value. The lower the class, the cheaper it is to ship the item. For example, a steel chair ships at class 250 because they have a high density. Meanwhile, aluminum furniture ships at a class 300 because it takes up more space but has less weight. Other possible costs include fuel surcharges, expedited delivery fees, and where the end destination is located.
What is lift-gate service? Is it included?
A lift-gate raises and lowers items from the back of the truck to the ground. This is not included in the shipping quote are given unless you ask for it. If a truck that delivers your items has a lift-gate and you use it but did not pay for it, you will be charged as if you had requested it.
Will the carrier call me to let me know when my order is being delivered?
For an additional fee, they can call you with a timeframe.
Can I change the shipping address once the item has shipped?
Yes, it is possible to change the shipping address by contacting the carrier. However, a reconsignment fee will be charged.
Will the driver take the items off the truck?
No, we recommend that you have some extra help with you to take items off the truck.
Will the driver take my shipment inside?
No, however, an “inside delivery” option can be added for a fee.
Can I use a forklift to take the items off the truck?
Yes, this could help you get the items off the truck because they’re on pallets. Don’t use forklift on booths or oversized tables, these items are easily damaged.
What do I do if my furniture is damaged?
Regardless of what condition your furniture arrives in, you need to accept the delivery. You will receive a delivery receipt where you can note the damages. From there, you will need to contact our service department about the damages.
For more information on how to accept a tailgate delivery, check out our video below!
