We reserve the right to make changes to this policy. Changes will be added to this page of our Web site. Policy changes will apply only to information collected after the date of the policy change. This policy was last modified on September 27, 2018.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your comments in writing to: 966 Perry Highway, Mercer, PA 16137.
You can view our Terms and Conditions establishing the use, disclaimers, and limitations of liability governing the use of our Web site.
What information do we collect?
East Coast Chair & Barstool collects information from you when you:
- Request a freight quote
- Place an order
- Sign up for our e-mails or other communications
- Enter a contest or sweepstakes
- Respond to a survey, e-mail, or other communication
- By participating in another Web site feature or dialogue with staff
We collect information from all our ordering customers, whether the order is placed online, over the telephone, via e-mail, or in any other way. We may ask you for your name, e-mail, company name, mailing address, shipping address, phone number, credit card or other payment details, and anything else we deem necessary in providing you with exceptional customer service. We also collect information about gift recipients, so we can fulfill the gift purchase. We do not ask or require any visitor to create an account in order to have full access to our Web site, products, and other online information.
How do we use your information?
The information East Coast Chair & Barstool collects may be used to:
- Serve you better with any customer service requests you have
- Promptly handle your order, shipping, and delivery needs
- Quickly process all your payment transactions
- Personalize the shopping and Web site experience, delivering you relevant content and product offerings that may interest you the most
- Administer a contest, promotion, survey, or other site feature
- Send you e-mails or other communications
We give you the opportunity to opt-out, remove, or modify information to change how we interact with you.
How do we protect visitor and customer information?
We know how important it is to keep your personal information safe and protected, and we want you to trust us to handle your personal details with the utmost care and concern. We implement a variety of security measures to maintain the safety of your personal information. When you submit personal information on our Web site, it is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and who are required to keep the information confidential. When you place an order or share your personal information with us, our secure server helps with encryption and confidentiality. All sensitive and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as above. We train all our employees on the importance of handling our customers' personal information securely and confidentially. In addition, when you place an order over the phone or in person, we use a secure virtual terminal to process your payment. There are many safety features installed that protect your personal information. We do not store credit card or other payment details for future purchases as a way to prevent any fraud that could occur.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
East Coast Chair & Barstool does not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless we provide you with advance notice, except as described below. The term "outside parties" does not include East Coast Chair & Barstool. It also does not include Web site hosting partners and other parties who assist us in operating our Web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove, or modify information you have provided to us?
You can contact us via e-mail, call us toll-free at 1-800-986-5352, or send us your opt-out communication in writing to: 966 Perry Highway, Mercer, PA 16137. East Coast Chair & Barstool is required by law to remove or update your contact information and communication preferences within 10 days of receiving your opt-out request.
Why do we offer links to take you to third party sites?
In an attempt to provide you with increased value, East Coast Chair & Barstool may include third party links on our site. For instance, we might direct you to a manufacturer's site, one of our previous customer's sites, or a site that shows a customer feedback rating. The information we choose to link to will be well considered before posting and will be relevant or helpful to our visitors. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Do we track site traffic and other visitor statistics?
Yes. East Coast Chair & Barstool uses several services to track our site traffic and analyze where visitors come from, where they go, and when they leave our site. We will use these statistics to better improve the user-friendliness of our site and in designing or re-designing the way our visitors see or can access certain information. The information collected through these third-party tracking sites, such as Google Analytics, is subject to those third-party privacy policies, as we cannot say how they may use the information in improving their own products and services.
For your convenience, we accept many forms of payment options. The payment methods we currently accept are:
- Electronic check (e-check)
- Check by mail
- Money order
- Money wire
- American Express
Returned checks and e-checks are subject to a $30 service fee or other amount allowed by law and may be collected by electronic re-presentment or through normal banking channels. We reserve the right to verify funds and to refuse any form of payment.
We do not accept international payments by credit card or check. We will accept an international wire transfer, but there will be an added fee of $20 per international wire.
All payment is due at time of order. We do not offer payment terms (ie. Net 30), or financing. If paying by any method other than credit card, please note that your order will not ship until the funds are received and deposited. Production of custom orders will not begin until payment has been made in full. Custom orders are non-refundable. In the case of custom and made-to-order items, your funds are being used to reserve the materials and a place in the production queue. Orders that have been placed must be cancelled within 24 hours of being placed. After that, made-to-order items cannot be cancelled.
Shipping & Returns
Please read the entire shipping and return policy in full on our website. You may also download a .pdf document of this policy by clicking here.
Terms of Sale
Since October 1, 2018, as a result of the South Dakota v. Wayfair Supreme Court case, East Coast Chair & Barstool will automatically add sales tax to your order if a state requires us to remit sales tax. Tax rates vary across states and municipalities, so we will charge you the applicable sales tax depending on your location.
If you are located in a state that does not require us to charge sales tax, then we will not add it to your order. However, any states require that their residents file a sales and use tax return for purchases made online, including from this site. We encourage you to consult your state and local tax laws to determine compliance and appropriate reporting with tax laws and regulations in your area.
Some manufacturers do require us to charge sales tax depending on the state/county/city in which the order is being placed. This is not an added charge by East Coast Chair & Barstool, but it is rather a requirement of our manufacturers depending on where they have physical locations. Based on the shipping location, your purchase could be affected. We will try our best to include accurate listings of such manufacturer sales tax requirements on our site or within manufacturer or product pages, but we cannot guarantee our accuracy.
If you are a tax-exempt organization, we will be happy to process your payment sales tax free, but you will be required to prove your 501(c)3 status and share your federal identification number with us, as well as any form(s) we ask you to submit before we can process your purchase.
For purchases where sales tax is applicable, we use reasonable commercial efforts to calculate and remit the correct amount of sales tax required on each product purchased. However, we do not guarantee the amount presented to you is the correct amount of tax owed.
Depending on changing tax rates and sales tax regulations, we reserve the right to charge sales tax on any order it is required.
Prices and availability of products on our website are subject to change at any time and without notice. We carry many products, and it is possible, despite our best efforts, that some of the prices may be listed incorrectly. Part of our sales process is verifying the accurate price with our customers, but in the event that there is an inaccuracy, we will take swift action to resolve the problem. When the product price is lower than the listed price, we will charge the lower price and ship the product as scheduled. If a product's price is higher than the listed price, we will, at our discretion, either contact you to arrange a greater payment before shipping your product or cancel your order and notify you of such cancellation. We are under no obligation to provide you the product at an incorrect price. In addition, manufacturers may increase their costs to us without notice, and we may not realize a price increase has occurred. Errors will be corrected when they are discovered. Because our pricing strategy is to offer low prices to our customers, we will always price our products fairly and reasonably, and that is how we will approach any pricing discrepancies, as well. Pricing errors can occasionally occur at checkout due to computer or technical errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but that order is cancelled due to unavailability of the product. Likewise, when placing an order over the phone, our sales consultants use the resources at hand to check inventory levels of our manufacturers' warehouses, but later, we may discover that the item(s) is no longer in stock. Products may sell quickly, and there may be a short period of time after an order is placed in which the product becomes unavailable. On very rare occasions, you may receive a shipping confirmation from us, but the product is no longer available in our or the manufacturer's inventory. You agree that we may revoke our acceptance and cancel your order for a full refund without penalty if we are unable to ship the product you ordered due to unavailability.
Quick Ship Disclaimer
East Coast Chair & Barstool does its best to advertise "quick ship" options of products that it or one of its vendors typically keeps in stock in most sizes, standard colors, and reasonable quantities. However, this does not guarantee that a product will be in inventory when your order is placed. All items are subject to prior sale, and manufacturing schedules, container shipments, and our current sales volumes may affect both inventory levels and lead times. While we strive to ship our in-stock items quickly, lead times may vary. Please call to verify stock conditions and lead times before ordering, especially if delivery times are critical to your purchase decision.
Warranties vary by manufacturer and product. The majority of the products we carry are backed by original manufacturer's standard warranties. Any products being claimed as originally damaged or defective are subject to the manufacturer's repair and/or replacement policy. As the warranty lifetime, coverage, and details differ by item and by manufacturer, please reference the item description of the item you purchased or the manufacturer's website for more details. You may also call us at 1-800-9896-5352 to clarify warranty details. The lifetime of the warranty begins from the date of purchase. Warranties are only valid for the original purchaser and cannot be transferred. The warranty becomes null and void if the purchaser re-upholsters, paints, stains, or otherwise alters the original purchase condition of the item(s) as well as in the event of damages from abuse or misuse, accident carelessness, improper installation, repair, alteration or modification of the product, weather, fire, flood, "acts of God", improper storage/use, deterioration from excessive wear or exposure, fabric soiling, intentional damage, vandalism, neglect or misuse for its designated purpose, normal wear and tear. We will, at our discretion, replace or repair the item(s) or otherwise mutually agree to settle the warranty claim after appropriate analysis.
Please remember that certain use of the product will affect its warranty. Indoor items that carry a warranty are only warranted under indoor use, and outdoor items are only warranted under outdoor use. Also, many items have parts that wear out more easily, such as the swivels in our bar stools, and those wear items may not be covered under warranty. Please be careful when assembling your products, because we cannot guarantee an item if it was misassembled or damaged during assembly. When you purchase an item, please ask what maintenance you will need to perform to that item in order to guarantee the warranty offered on your new product(s), because we ask that you properly clean and maintain any items you purchase from us based on the manufacturer's recommendation. In addition, while we allow orders for residential use, please check with us to find out if residential use changes the commercial warranty as posted on this site, which is designed for commercial purchases.
This warranty information does not apply to products that arrive damaged; please view our shipping and return policies for more details.
If you feel that one of the products you purchased from us is defective or damaged and should be covered under warranty or replaced, please take photos of the item and email us at firstname.lastname@example.org with the details of your claim and the photos that demonstrate your concern. For further clarification or to report a warranty claim, please call us toll-free at 1-800-986-5352. Once we review your claim, we will, at our discretion, replace or repair the item at no cost to the customer, or otherwise settle the warranty claim on a case-by-case analysis.
East Coast Chair & Barstool's liability is limited to the purchase price of the products sold, and we will not be liable for injury, loss, or damage arising from the purchaser's care or neglect. In no instance shall East Coast Chair & Barstool's liability under warranty exceed the value of the warranted item or items.
Please Note: Not all items are guaranteed under warranty.
To see a list of warranties of the items East Coast Chair & Barstool carries in its own Mercer, PA, warehouse, please click here.
For further information, contact us at or call customer service at 1-800-986-5352.
Product Care and Maintenance
Product should be inspected on a regular basis for loose screws, glides, cracked or broken welds, cracked laminate, or any other irregularities. To maintain the quality of your furniture, please follow a few guidelines.
- Visually inspect the product daily
- Routine cleaning is more effective than heavy-duty maintenance
- Take out of service any product showing signs of structural failure or abuse
Pay particular attention to the following:
- Loose or damaged joints
- Loose or wobbly legs
- Loose or missing hardware
- Protruding nails, screws, or fasteners
- Missing or worn out gliders or casters
- Loose, cracked, or otherwise damaged components
Closeout Product Disclaimer
At times, we offer products at extremely low closeout prices. Products go on closeout for a variety of reasons, but all products that are listed as closeout are items which we will not be restocking into our inventory, so once they are gone, they are gone! We unfortunately cannot offer a warranty with any of our closeout items, and all items being closed out are sold "as is." All closeout sales are final. If you have any questions, please ask your customer care specialist for further details.
When possible, all photos on our website have been color matched with the actual product. Many long hours were spent trying to accurately portray our fabric colors, wood stains, and other finishes. But as a result of photographic or computer inaccuracies, some color matches cannot be properly visualized. Regard any color printout as merely a color estimate rather than a true color match. Please note, viewing a color sample on two different monitors can show variance. Please contact us via email at or call customer service at 1-800-986-5352 if you would like to receive a fabric swatch and/or wood or other product sample. When available, we would be happy to send you an actual color sample before you make your final purchase decision. You recognize that wood stains will vary depending on the wood color, grain, and texture. Because some variation in color is unavoidable, you waive the claim to any dissatisfaction due to color, stains, and textures upon placing an order with us.
Most of the photos are exact images of the products and matched by item number. However, in some circumstances we are unable to photograph the exact item. Photos are meant to serve as representative images and may or may not be identical matches to the item numbers you are referencing. When we cannot photograph the exact item, we reserve the right to place a representative image with very similar product details in place of an actual photograph. If you are concerned about a feature of a photograph and how it matches to a product/item you are considering for purchase, please email us at or call customer service at 1-800-986-5352 and we can clarify all the product features and specifications.
Custom Built Product Disclaimer
East Coast Chair & Barstool aims to offer our customers exactly what they want! Sometimes, we can offer a custom built or made-to-order product. By verifying all the specifications, colors, and product details in advance of a product build, there is an unlikely chance all your expectations will not be met. Each customer's satisfaction is important to us, which is why we offer custom built products when applicable. Orders that are custom built or made-to-order will be charged when the order is received by us and are non-refundable. The order must be paid in full before production can begin, and you may be asked to sign a sales receipt or other contract verifying the order. Custom and non-stock products cannot be cancelled once production has begun on them, and they cannot be returned.
It is assumed that you have read and understood our policies before you place an order.
Products on our website that are produced by vendors other than East Coast Chair & Barstool are non-stock items and are not cancellable once the order has been placed. Vendor products cannot be returned for a refund. We are happy to provide you with samples of colors, fabrics, and stains from our vendors so that you can be confident in your decision before you place your order.
Parts & Replacements
Whether your shipment is missing some hardware or it's just that time to replace a swivel or some floor glides, we recognize you may need assistance with product pieces and therefore, we have staff dedicated to serving you in a Parts & Replacements Department. Please email your concerns or needs directly to them at email@example.com. If it is an urgent matter, please state that in your email and include a phone number where you can be reached. Staff read and reply to emails during regular business hours, Monday thru Friday, 9 a.m. to 5 p.m. Eastern standard time. For expedited service, please include any photographs of product damage you need addressed in your initial email.
It is assumed that you have read and understood our policies before you place an order.
Should you need to contact us regarding any of the above policies, please do so at the following:
For policy clarification, sales, or general inquiries: firstname.lastname@example.org
For parts, replacements, or shipping claims: email@example.com
An East Coast Chair & Barstool Company
966 Perry Highway
Mercer, PA 16137
Toll Free in the US - 1-800-986-5352
In PA and outside the US - 1-724-748-6200
Fax - 1-724-748-6206
Office Hours - Mon-Fri 9AM – 5PM Eastern